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Other Categories: Office Productivity, IT Management

Knowledge Base

The Knowledge Base applications provides a low maintenance knowledge management tool. Creating a new knowledge article takes only seconds. Users will have the ability to publish articles to an external portal accessible to non Rollbase users. Additionally, you can tag knowledge articles as frequent questions. This allows portal visitors to generate a quick list of common question / issues without necessarily knowing key words.

The Knowledge Base application is designed to save you time and money by creating an indexed library of information.

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App Type
Publisher		Knowledge Base
Last Updated		03/26/2010 11:02 AM
Version		5

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Private Cloud users can download application XML and deploy it on their servers:
Application XML	app.xml (118 KB)
Below you will find the complete contents of this published application. Please feel free to review this application's components before installing it into your account.
Knowledge Base Dependent Objects USER Objects Category Fields # Articles in this category (Formula) Actions Categories (Template) Category (Record Name) Comments (Text Area) Created At (Date/Time) Created By (User Link) Description (Text Area) ID (Integer) Knowledge Article (Lookup) KnowledgeBase Logo (Shared Image) Next Status (Hidden) Tags (Search Tag) Updated At (Date/Time) Updated By (User Link) Workflow Process Workflow Status Statuses Created Relationships One Category to Many Knowledge Articles Views All Categories Portal Actions New KB Article Processes Default Communication Log Fields BCC (Text) CC (Text) Created At (Date/Time) Created By (User Link) ID (Integer) Message Body (Text Area) Related To Subject (Record Name) Tags (Search Tag) To (Text) Type (Picklist) Updated At (Date/Time) Updated By (User Link) Relationships One User to Many Communication Logs Views All Communication Logs Knowledge Article Fields Article ID (Auto-Number) Categories (Lookup) Comments (Text Area) Created At (Date/Time) Created By (User Link) Details (Text Area) ID (Integer) Is frequent question (Checkbox) Knowledge Article (Record Name) Next Status (Hidden) Summary (Text) Tags (Search Tag) Updated At (Date/Time) Updated By (User Link) Workflow Actions Workflow Process Workflow Status Statuses Draft Internal External Archived Relationships One Category to Many Knowledge Articles Views All Knowledge Articles Portal (ALL KB) Portal (FAQ) Reports export Actions Internal (Internal) External (External) Archived (Archived) Processes Default Pages About Knowledge Base About Knowledge Base About Knowledge Base Categories List (Category) Categories List All Categories Categories Selector List (Category) Categories Selector List Search Form Categories Selector Communication Logs List (Communication Log) Communication Logs List All Communication Logs Communication Logs Selector List (Communication Log) Communication Logs Selector List Communication Logs Selector Edit Category (Category) Edit Category Page Begin Category Information Page End Edit Communication Log (Communication Log) Edit Communication Log Page Begin Communication Log Page End Edit Knowledge Article (Knowledge Article) Edit Knowledge Article Page Begin Status Information Knowledge Article Information Page End Import (Category) Import (Knowledge Article) Import (Communication Log) Knowledge Articles List (Knowledge Article) Knowledge Articles List All Knowledge Articles Knowledge Articles Selector List (Knowledge Article) Knowledge Articles Selector List Search Form Knowledge Articles Selector Knowledge Portal Mass Update (Category) Mass Update Page Begin Mass Update Page End Mass Update (Communication Log) Mass Update Page Begin Mass Update Page End Mass Update (Knowledge Article) Mass Update Page Begin Mass Update Page End New Category (Category) New Category Page Begin Category Information Page End New Communication Log (Communication Log) New Communication Log Page Begin Communication Log Page End New Knowledge Article (Knowledge Article) New Knowledge Article Page Begin Status Information Knowledge Article Information Page End Quick Create (Category) Quick Create Page Begin Quick Create Page End Quick Create (Knowledge Article) Quick Create Page Begin Quick Create Page End Search (Category) Search (Communication Log) Search (Knowledge Article) Search Results (Category) Search Results Categories Search Results Search Results (Knowledge Article) Search Results Knowledge Articles Search Results Search Results (Communication Log) Search Results Communication Logs Search Results Status Change (Category) Status Change Page Begin Confirm Status Change Page End Status Change (Knowledge Article) Status Change Page Begin Confirm Status Change Page End Status Change (Communication Log) Status Change Page Begin Confirm Status Change Page End Templates (Category) Templates (Knowledge Article) Templates (Communication Log) View Category (Category) View Category Page Begin Category Information System Information Page End Knowledge Articles Audit Trail View Communication Log (Communication Log) View Communication Log Page Begin Communication Log System Information Page End View Knowledge Article (Knowledge Article) View Knowledge Article Page Begin Status Information Knowledge Article Information System Information Page End Comments Audit Trail Menus Categories New Category Search Import Templates Knowledge Articles New Knowledge Article Search Import Templates Knowledge Portal About Knowledge Base Portals Knowledge Portal Pages Main Page FAQs Main Page New Section New Section View Knowledge Article (Knowledge Article) View Knowledge Article View Knowledge Article Workflow Information Main Page (Knowledge Article) View / Search All Articles Main Page New Section New Section New Section Home - Categories Home - Categories Home - Categories New Section category View (Category) category View category View Workflow Information New Section

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