| Support |
At Rollbase, we define success in terms of satisfied customers and partners. We believe this starts with a high level of trust and confidence in the quality and immediacy of our support services. In order to achieve this we are implementing many different support channels:
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| Video Demos |
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Watch recordings of Rollbase in action to learn more about what it is and how it works. Over time we'll be adding more detailed videos covering specific features and functionality in-depth. |
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| Documentation & Tutorials |
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Download documentation and other guides to help you get the most out of Rollbase. During the beta period documentation will be updated on a regular basis. We recommend checking back frequently for the latest content. |
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| Knowledge Base (Coming Soon) |
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Search for how-to answers or troubleshooting tips that may not be found in the online help system, FAQ, or discussion forums. Submit ratings and view comments on knowledge base records. |
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| FAQ (Coming Soon) |
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Find quick answers to the most frequently asked questions about Rollbase. |
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| Community |
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Leverage the power of the growing Rollbase user and partner community by asking questions and finding answers in the Online Forums. Submit your ideas for features and enhancements in Rollbase Ideas, and vote on others to influence the future direction of the platform. |
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| Support Requests |
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Our customer support representatives are available to help with your technical challenges, setup issues, and how-to questions through the online support portal which you can access by clicking the "Support" link in the top right of your Rollbase account. All requests receive a response within 24 hours. |
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| Phone |
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Customer support representatives are also available via phone for all customers, partners and trial users. To contact a support representative by phone dial 1-866-369-7022. Telephone support is available from 7:00 a.m. to 10:00 p.m. EST, Monday - Friday, excluding official Rollbase holidays. |
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