The Bug Tracking System provides a central location for you and your team to store, track, manage and report on bugs, enhancements and feature requests related to any of your development projects. Bugs can be assigned to one or more users and can be routed through a workflow process with optional email alerts. Several pre-configured charts are included giving you a real-time view of bugs based on status and priority.
As with any Progress Rollbase application you can customize and extend the Bug Tracking System to meet the needs of your organization. In addition, once installed this application will automatically be integrated with all of your other Progress Rollbase applications. For example, it is easy to convert customer support requests or trouble tickets from other Rollbase applications into Bug records in the Bug Tracking System.
The Company Manager application is designed to allow you to manage company related information, such as departments and locations. The application, allows you to keep track of the company structure and provide fast and accurate reports when needed.
Changes to your company structure can be easily recorded within this application. Additionally, the application allow you to keep track of positions and related information. Providing headcount information by location or department is no longer a painful task. You can even impress management by creating portals they can access to see up to date charts.
The Document Library application is a simple yet powerful application that allows users to store documents. Additionally, documents can be accessed publicly via a built in web portal.
Documents available on the portal are controlled by two parameters. They must be in the Active status and the check box "Available on Portal" must be checked. These controls allow the user to store internal documents. A tab displaying the portal has been included with this application to give users easy access to what is seen by the public.
Knowledge Base Categories: Support
05/24/2016 02:21 PM by Rollbase Labs
The Knowledge Base applications provides a low maintenance knowledge management tool. Creating a new knowledge article takes only seconds. Users will have the ability to publish articles to an external portal accessible to non Rollbase users. Additionally, you can tag knowledge articles as frequent questions. This allows portal visitors to generate a quick list of common question / issues without necessarily knowing key words.
The Knowledge Base application is designed to save you time and money by creating an indexed library of information.