The Forums application offers a simple and effective method for managing group discussions. Regardless of what product or industry you are in you can deploy the forum portal in a matter of minutes to start discussions amongst your customer community. Customer forums allow companies to passively survey actual customers and identify industry trends. Anyone can create a subscriber record and submit a new topic or a reply to existing topic or comment from other users. System administrators have unlimited access to all topics and comments regardless of who created the record. This allows administrators to act as moderators of the forum. Additionally, you can sign up for RSS feeds of new topics and/or comments to have access to updated content on the go.

The Ideas application is designed to enhance the management of product enhancement requests. This application is designed to engage your end users in the design stage of your product by submitting unique ideas that spring up from their own use / implementation of your product. The Ideas portal allows anyone to create a subscriber record and submit new ideas. Ideas contain a detailed description and screen shot (if applicable). Once submitted, Ideas are available to other subscribers who can in turn promote an idea, by submitting their votes, or simply submit a general comment. Votes are totaled for each idea and used to identify popular ideas. Companies can use the popularity of an idea when considering whether or not to implement an idea. System users will be able to document releases and the specific ideas that are delivered in each release. This release history is also available to portal users.